General Ordering Information
If you are purchasing medical products for your own personal use and you suffer from a respiratory condition, or you are purchasing medical products for a person aged 16 and under who suffers from a respiratory condition you are able to declare yourself VAT exempt, under group 12 of the zero rate schedule of the Value Added Tax Act 1983, please click on the tick box next to each product before adding them to your basket. This means, the VAT charge will be removed from your order.
This can be done by ticking the VAT exemption box, which is located towards the end of the ordering process. Here, you will be expected to state the illness that you/person under the age of 16 is suffering from. Only medical products are VAT exempt, products such as Fuse Packs, Power Leads and Shoulder Bags are not classed as medical devices and therefore do not qualify for VAT exemption. All prices will be stated exclusive of VAT. VAT will be added during payment for those items not applicable for VAT exemptions.
How to Order - Customer Types
1. Patients (General Public) and Medical Professionals in the UK - Orders can be made online. Please note: VAT exemption is only applicable to patients (General Public)
2. Other UK Customers - Please contact us directly, or if you are part of an organisation you can contact our UK Sales Manager, Christine Whitmore, please e-mail firstname.lastname@example.org
3. Customers outside the UK - Please contact us directly, or if you are part of an organisation please contact Carol Bassett by e-mailing email@example.com
4. Customers in the U.S. and Canada - Please contact us directly, or if you are part of an organisation please contact Carol Bassett by e-mailing firstname.lastname@example.org
If you would prefer not to place your order via the website or over the phone, you can complete the below order form and send to us. If accompanied by payment, your order will be processed upon arrival.